Our products are made with the best quality full grain leather. This is a natural product and each piece is unique. No piece will be exactly the same as another and some may have natural markings and character which are not faults, but show the natural quality.
Full grain leather is made to last a long time and to get better with age. Colour fading or darkening, marking and stretching as a result of regular usage, all add to the character of your bag, they are not considered a fault.
Our limited warranty covers fault in workmanship within 36 months of purchase. If in the unlikely event this is the case, we will repair your product at our discretion.
This warranty does not cover a leather product that has been damaged by accident, neglect, normal wear and tear or other factors not due to defects in workmanship.
To request a warranty claim, please email firstname.lastname@example.org with info about the fault, your order number or name and email address on the order & the team will help you out.